Case Study: Credit Repair achieves improved contact centre performance with 8x8

Credit Repair boosts contact centre performance with 8x8

Credit Repair, established in 2003 in Liverpool, NSW, is a specialist in credit rating restoration with 85 employees and a 70-seat contact centre. The company’s on-premises LG Aria PABX and Telstra SIP connections could not support growth or a remote workforce; the COVID-19 lockdowns exposed dependence on mobile phones and prompted a search for a cloud-based alternative that could handle both office admin and contact-centre needs.

Over a three-month deployment Credit Repair moved to 8x8 Work and 8x8 Contact Center, replacing desktop handsets with softphones and headsets and enabling staff to work seamlessly from home or the office. The platform delivered better call handling, high-quality recordings, real-time monitoring, strong analytics and reporting, lower call costs, and removal of on-premises infrastructure—boosting agility and improving service levels while future-proofing the business in the cloud.

Credit Repair

Anthony Ciraolo

Infrastructure Manager & Systems Administrator