Case Study: Anaheim Ducks achieve breakthrough customer insights and faster onboarding with 8x8

Anaheim Ducks score big with 8x8

ocV!BE Sports & Entertainment, home to the Anaheim Ducks and the Honda Center, needed to modernize its communications to deliver the “ultimate fan experience.” Their legacy Cisco system lacked analytics and was cumbersome to manage, slowing agent onboarding and spawning shadow IT; they wanted speech sentiment analysis, Microsoft and SSO integrations, a single meeting tool, and much faster onboarding.

ocV!BE deployed the 8x8 eXperience Communications Platform (8x8 Contact Center and 8x8 Work), gaining speech analytics, unified voice/video/chat, and seamless Microsoft integration. The rollout—completed across major sites including Honda Center—delivered sentiment-driven sales and retention insights, cut onboarding from days to hours (≈75% time savings), eliminated point solutions, improved remote collaboration, and saved about $36,000 annually.

Anaheim Ducks

Jacqueline Slope

Vice President of Information Technology