Case Study: Hollywood Bowl achieves 45% lower telephony costs and 80% fewer service issues with 8x8 X Series

Hollywood Bowl Underpins Growth and Elevates The Customer Experience with 8x8

Hollywood Bowl, the UK’s largest bowling-entertainment operator with 60 venues, faced fragmented, ageing telephony: multiple unsupported PBXs, end-of-life handsets, costly service contracts, soon-to-be-phased ISDN lines with outages and poor voice quality, and no central inventory—leading to frustrated staff and customers.

Hollywood Bowl trialled and then rolled out the 8x8 X Series cloud UC platform across its centres and contact centre, combining new handsets, softphones, auto-attendant, conferencing and messaging to enable remote working and simpler administration. The move cut cost of ownership by 45% per bowling centre and 17% in the support centre, reduced telephony issues reported to the service desk by 80%, restored call quality, and put the company on track to meet its ROI targets while improving staff productivity and customer experience.

Hollywood Bowl

Dave Wilson

Hollywood Bowl