Case Study: Community Health Connections achieves improved communications and call handling efficiency with 8x8

Community Health Connection prescribes 8x8 for improved communications

Community Health Connection, a nonprofit multi-location community health center in Massachusetts, was struggling with an outdated and unreliable on-premises communications system that could no longer support its rapidly expanding contact center. The organization needed a more dependable, integrated solution with better remote access and call handling, and chose 8x8 for its communications and contact center capabilities.

8x8 implemented a unified cloud platform including 8x8 Work and 8x8 Contact Center for more than 400 employees across four sites. The new system streamlined call queues, auto attendants, and ring groups, improved customer service and call handling efficiency, and supported staff working in the office, at home, or in the field. With 8x8’s 99.999% uptime guarantee, Community Health Connection gained more reliable communications and better operational scalability.

Community Health Connection

Todd Blake

Senior IT Manager