Case Study: Allstate cuts phone costs and boosts call-tracking with 8x8 Virtual Office

Ensuring Quality Launches Insurance Company

Allstate agency owner Jerry Crouse launched a Jamestown, NC insurance office built on intensive staff training and careful spending, but faced a potential startup hit from traditional phone systems—estimated at $10,000 in equipment and $400–$500/month—despite telemarketing being the lifeblood of his business. His challenge was to find a reliable, high-quality phone solution that wouldn’t compromise operations or inflate costs.

He adopted 8x8 Virtual Office (VoIP), cutting equipment costs to under $1,000 and monthly service to $177 while gaining call-tracking/reporting tools to monitor telemarketer activity. The switch preserved call quality and accountability, helped the agency hit the ground running, and contributed to a #14 ranking in auto insurance sales across the four-state southeast region by the end of month two.

Allstate

Jerry Crouse

Owner