Case Study: ShapeUp scales global wellness programs and slashes admin costs with 8x8 Cloud Communications

ShapeUp Spreads Better Health to Millions with 8x8 Cloud Communications

ShapeUp is a global leader in Social Wellness™ employee programs, founded in 2006, that grew quickly to serve hundreds of employers across 138 countries. As its participant base expanded, ShapeUp’s legacy trunk phone system and single support line couldn’t keep up—adding or moving phones required lengthy telco calls and onsite work, support had been outsourced for a time, and the company needed a scalable, easy-to-manage contact center and corporate phone solution to support rapid growth and improved QA.

ShapeUp migrated its contact center and corporate phone system to 8x8’s cloud platform (Virtual Contact Center and Virtual Office), deploying in 90 days. The move delivered instant scalability (200+ channels in use), self‑service provisioning and plug‑and‑play phones, prioritized agent routing, call monitoring/recording for coaching, and no onsite hardware. Admin time and costs fell dramatically, onboarding and moves became quick and remote-friendly, and the company was able to support fast growth and better customer service without higher costs.

ShapeUp

Jimmy Andrews

IT Administrator