Case Study: Avvo achieves reliable, scalable phone service and faster outbound sales with 8x8 cloud communications

Avvo Eliminates Costly Downtime by Switching from Mitel and Integra to 8x8

Avvo, a Seattle-based online legal marketplace, depended on outbound sales but was hobbled by an unreliable Mitel PBX and Integra Telecom service that caused frequent dropped calls and even multi-day outages, costing revenue and disrupting operations. Needing a dependable, scalable phone system, Avvo sought a cloud solution to eliminate downtime and improve sales productivity.

Avvo migrated to 8x8 Virtual Office (including Analytics) and deployed 100 phones in a single day, gaining features like Click2Pop for one-click web dialing, real-time call analytics, and barge/whisper monitoring for coaching. The switch removed costly outages, sped outbound campaigns, improved QA and onboarding, and scaled to 400+ users as the company expanded.

Avvo

Vivian Ta

Desk Specialist