Case Study: Illumio unifies global employees and boosts support efficiency with 8x8

Fast-Growing Startup Unifies Global Employees and Improves Efficiency with 8x8 and Salesforce Integration

Illumio, a Sunnyvale‑based cybersecurity startup that developed the Adaptive Security Platform (ASP), needed a cloud phone and contact‑center solution that could scale worldwide and integrate with Salesforce. Their previous cloud phone system lacked CRM integration, had call‑quality and downtime issues, and couldn’t easily connect a dispersed “follow‑the‑sun” workforce across New York, London, Singapore and remote locations.

Illumio deployed 8x8 Virtual Office and Virtual Contact Center (63 lines, 11 seats) with Salesforce integration, call recording, centralized queue management and a mobile app. The rollout (Nov 2014–Feb 2015) delivered automatic engineer login, faster transfers via 8x8 queues, improved call quality and reliability, easier global hiring and day‑one onboarding, and compliance with key security standards—reducing hold times and boosting agent efficiency.

Illumio

Joseph Doyle

IT Manager