Case Study: Chorus (WA aged-care, disability & mental health services) modernises communications and cuts costs by 20% with 8x8

Chorus modernises its communications capabilities with 8x8

Chorus, a Western Australia–based healthcare provider formed in 2017 from the merger of three organisations, employs over 1,000 staff supporting more than 10,000 customers. The merger left Chorus with three separate, aging telephone platforms—one dependent on obsolete hardware—that couldn’t route calls between sites or reliably support field workers, creating a clear need for a unified, scalable communications system to support growth and remote working.

After evaluating options, Chorus implemented 8x8’s cloud-based unified communications platform, piloting 50 staff and then rapidly rolling out company-wide during the COVID-19 lockdown. The deployment (desk phones and the 8x8 app) enabled seamless call routing, meetings and mobile app calling, reduced communications costs by at least 20%, improved responsiveness to clients, accelerated remote-work capability and established a scalable foundation for analytics and future Teams integration.

Chorus

Jamin Hirte

Head of Customer Relations