Case Study: Artco Group achieves clear, reliable global communications and cost savings with 8x8 Cloud Communications

8x8 Unified Communications Provide Connectivity, Flexibility and Reliability for Global Manufacturer

Artco Group, a multi‑site heavy plate steel manufacturer headquartered in White Plains, NY, had grown to more than 250 employees across facilities in Ohio and Texas but was hampered by an aging on‑premises NEC phone system. Hard drive and controller failures, poor voice quality (especially over decades‑old copper wiring), complex VPN/broadband interactions, and an inability to scale down or recover quickly from outages made phone service unreliable and costly.

Artco moved to 8x8 Virtual Office cloud VoIP after a successful pilot, porting 82 lines in about 3–4 weeks. The cloud service delivered clearer voice quality, lower international calling costs, mobile and portable phone flexibility, programmable ring groups, and seamless disaster recovery (auto‑forwarding during Hurricane Sandy). Deployment reduced internal IT burden, improved user satisfaction, and provided scalable, reliable communications across all sites.

Artco Group

Damian Brennan

Chief Information Officer