Case Study: FleetPride cuts operational costs and boosts reliability with 8x8

FleetPride keeps business rolling across the U.S. with 8x8

FleetPride, the nation’s largest distributor of truck and trailer parts and service in the independent heavy duty aftermarket, needed to replace a costly legacy Avaya PBX system with a modern, hosted communications solution. The company also wanted a platform flexible enough to support store locations like a traditional PBX while reducing operational complexity and third-party maintenance.

FleetPride chose 8x8, working with BP Innovations to migrate in 2018 to 8x8 Work and 8x8 Contact Center, with Salesforce integration for the wholesale team. The rollout improved reliability with automatic call failover, simplified site setup and administration, and helped cut monthly operational costs by about 45%, while reducing maintenance expenses and preventing missed customer calls.

FleetPride

John Waldron

Sr. Mgr., IT Infrastructure