Case Study: The Workplace Depot achieves agility and analytics with 8x8

The Workplace Depot gains agility and analytics with 8x8

The Workplace Depot, a Nottingham-based supplier of 20,000+ industrial and workplace products operating through 75 distributors, faced poor voice quality and high maintenance costs from an aging on-premises NEC phone system. Seeking a future-proof, scalable solution to improve sales and customer service, the company evaluated cloud vendors and selected 8x8 Work.

Implementing 8x8 quickly gave employees a simple app for seamless mobile and remote calls plus features like multi-level auto attendants, ring groups, and robust analytics. The result was higher call quality, faster and more flexible call handling, easier onboarding, better time management, deeper customer insights, and improved customer service supported by proactive 8x8 account management.

The Workplace Depot

Steve Miller

Chief Executive Officer