Case Study: Pivot Health Solutions achieves unified, customer-centric communications with 8x8 Virtual Office & Virtual Contact Center

Ensuring the Well-Being of Customers with 8x8

Pivot Health Solutions, a Towson, Maryland–based healthcare provider with 280 clinics across the East Coast, was growing rapidly through acquisitions and faced a fragmented, inefficient communications environment. Independent local phone systems created poor interoffice coordination, inconsistent customer experiences, and heavy billing and management overhead that threatened the company’s customer-centric approach.

Pivot standardized on 8x8 Virtual Office and 8x8 Virtual Contact Center, porting existing numbers and using cloud-based templates and a central management console to deploy services quickly. The result was a unified communications platform with reliable call routing, integrated back-end access for billing and scheduling, richer reporting, and faster rollouts—improving agent efficiency and delivering a consistent, responsive customer experience.

Pivot Health Solutions

Bryan Simms

IT Manager