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282 Case Studies
Case Study: Abode Services achieves reliable, scalable, and affordable cloud communications across multiple offices with 8x8
A 8x8 Case Study
8x8 Supports and Unifies Rapidly Expanding Nonprofit
Abode Services is a fast-growing Bay Area nonprofit that uses a Housing First model to end homelessness, operating eight offices across three California counties. The agency needed a single, reliable and scalable phone system but faced tight budgets and a small IT team; its on-site VoIP with a hardware PBX suffered poor call quality, downtime and high maintenance demands.
After a successful two-month trial, Abode Services deployed 8x8 Virtual Office, gaining cloud-hosted direct numbers with three-digit extensions, auto attendants, voicemail-to-email, individual conference lines and a web admin portal. The result was a reliable, fully hosted system that eliminated heavy maintenance, simplified adds and moves, supported rapid expansion (adding hires monthly), and helped staff spend more time serving clients—contributing to hundreds of formerly homeless people securing permanent housing.
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Abode Services
Jon White
Director of Properties and Assets