Case Study: ORIX Australia achieves greater call capacity and improved customer service with 8x8

ORIX Australia increases capacity and boosts customer service on 8x8

ORIX Australia, a national vehicle leasing, rental and fleet management provider, was operating over six different on‑premises PABX systems that were costly to maintain and lacked flexibility. The fragmented setup offered poor call queuing, no easy transfer between offices, limited reporting and CRM integration, and reduced features for remote workers — prompting the company to seek a modern, consolidated communications platform.

ORIX moved to 8x8’s cloud XCaaS (8x8 Work, Contact Centre and Voice for Microsoft Teams), consolidating voice, collaboration and contact‑centre functions with one vendor. The deployment gave staff full desktop and mobile capabilities, supported a 50+‑agent contact centre with analytics, enabled national call queuing and easy office‑to‑office transfers, extended service hours, reduced customer wait times and frontline stress, and lowered operational costs through simpler management and faster scalability.

ORIX Australia

Tim Clarke

Senior Manager, Technology Operations