Case Study: Renew Financial achieves exceptional customer experience and contact center reliability with 8x8

Working to Make the Planet a Better Place with 8x8

Renew Financial, founded in 2008 and a pioneer of PACE financing for residential and commercial renewable energy projects, provides affordable lending to accelerate the clean energy transition. The company relied on a legacy telephony system that struggled with reliability and scale—logging more than 800 support tickets in 10 months and exposing Renew to costly downtime that threatened both revenue and its goal of delivering an unrivaled customer experience.

Renew Financial replaced its legacy system with 8x8 Virtual Office and 8x8 Virtual Contact Center, gaining cloud-based call handling, quality management (monitoring, recording, screen capture, automated transcription), rapid agent onboarding, script testing, and CRM integrations. The new platform delivered immediate operational improvements—faster agent productivity, better real-time reporting and coaching, and continuous enhancements to call handling—enabling Renew to strengthen service levels and differentiate itself through superior customer experience.

Renew Financial

Rhasan Valentine-Wafer

Director of Technical Operations