Case Study: Blue Connections achieves streamlined operations and unified communications with 8x8

Blue Connections streamlines operations with 8x8

Blue Connections, a Melbourne-based provider of end-to-end IT and managed services, supports growing organisations with networking, security, cloud and communications solutions. After relying on an on‑premises Mitel platform for its contact centre, the company found the system inflexible and hard to manage—problems that were amplified when COVID‑19 forced staff to work from home and exposed inconsistencies across multiple communications platforms. Blue Connections needed a single, Teams‑compatible telephony and contact centre solution.

The company selected 8x8 XCaaS with 8x8 Voice for Microsoft Teams and completed a phased migration in under four months, deploying 35 contact centre agents and integrating tightly with existing Teams workflows. The cloud solution delivered seamless day‑to‑day operations, simpler onboarding, browser‑based admin with SSO/MFA, better queue management and analytics, full telecoms redundancy, and a single company‑wide communications platform—plus a new commercial partnership to resell 8x8 services.

Blue Connections

Paul Wilson

Practice Manager – Networks, Security and Comms