Case Study: Kalix cuts costs and developer hours while scaling telehealth with 8x8 Jitsi as a Service

8x8’s Jitsi as a Service Enables Kalix to Grow its Healthcare Practice Management Platform

Kalix, founded in 2012, is a SaaS practice‑management platform for nutritionists, dieticians and other healthcare consultants used by 1,000+ practitioners and 400,000+ patients. Its client portal required integrated chat and video conferencing, but self‑hosting Jitsi—and later a different provider—consumed too much developer time, lacked advanced analytics and support, and couldn’t easily add features or meet growing HIPAA compliance needs.

After evaluating options, Kalix integrated 8x8’s Jitsi as a Service in five weeks, gaining built‑in analytics, call recording, WebRTC browser support and hosted management. The switch reduced overhead by A$1,840/month, saved about 30 developer and two support hours per month, cut hosting costs by over US$3,000/year, supports ~950,000 video minutes monthly, and enabled faster troubleshooting and future feature expansion (e.g., transcription), while improving clinician and patient experience.

Kalix

Felix Jorkowski

Co-founder and Chief Technology Officer