Case Study: Radixx Airline Reservation Service achieves faster customer response, cost savings and business continuity with 8x8 Virtual Office and Virtual Contact Center

Radixx’s Airline Reservation Service Soars with 8x8’s Cloud-Based Unified Communications and Contact Center Services

Radixx Airline Reservation Service, a hosted reservation provider for airlines based in Orlando, needed to maximize customer service, control communications spending and ensure business continuity while replacing its on‑premises PBX. The company sought a modern, cloud‑based approach to support office and remote staff and to improve call handling for its support organization.

Radixx deployed 8x8 Virtual Office and Virtual Contact Center—initially covering 63 phones (planned to expand to 100), 10 contact‑center seats and 102 lines—moving telephony to the cloud. The solution freed IT from PBX management, provided robust business continuity and mobile app functionality that reduced roaming and long‑distance costs, and sped automated call distribution so wait times dropped from 45–90 seconds to 7–10 seconds, boosting customer satisfaction and lowering operating costs.

Radixx

Ron Peri

Founder, Chairman and CEO