Case Study: Taylor & Taylor law firm achieves reliable uptime and improved call quality to handle heavy call volumes with 8x8

8x8 Provides Business-Quality VoIP for Law Firm with Heavy Call Volumes

Taylor & Taylor, a Little Rock law firm handling personal injury, appellate and debt-collection cases, experienced persistent VoIP problems—frequent downtime and poor call quality—while on a RingCentral system. Because the firm receives heavy incoming call volume, outages left clients unable to reach the office or leave messages, disrupting daily operations and client service.

The firm moved to 8x8 Virtual Office, which reconfigured their existing phones in two days and delivered unified communications features like call recording, internet fax, improved caller ID and a mobile app. The change produced reliable uptime and much clearer calls, enabled attorneys to work remotely while maintaining a professional office number, improved access to messages and faxes, and boosted overall productivity.

Taylor & Taylor

Andy Taylor

Partner