Case Study: Berst achieves 50% reduction in operating costs and scalable, reliable video conferencing with 8x8 JaaS

Berst future proofs its virtual meeting service with 8x8 JaaS

Berst, a Sydney-based leader in video collaboration, helps organisations recreate physical meeting-room culture online and support spontaneous, unstructured communication. As its client base grew, Berst’s in-house Jitsi infrastructure became costly and hard to scale, consuming significant staff time and prompting the company to seek a more dependable, low‑management platform.

In March 2021 Berst migrated to hosted 8x8 Jitsi-as-a-Service (JaaS)—a smooth transition (live in under two weeks) thanks to prior use of the Jitsi API—and immediately gained consistent, high-quality conferencing without the management overhead. The move cut operating costs by 50%, reduced support and monitoring time by 30–40%, and provided fast vendor support and automatic feature upgrades for a better customer experience.

Berst

Peter Lee

Founder