Case Study: Catholic Diocese of Maitland-Newcastle streamlines communications and saves $100k with 8x8

Catholic Diocese of Maitland-Newcastle puts its faith in 8x8

Catholic Diocese of Maitland-Newcastle needed a reliable, unified communications system to connect its head office, 58 schools, 12 early education centers, and 10 social services centers across a large geographic area. Its legacy Mitel telephony was at end of life, and the organization was dealing with inconsistent systems, inefficiencies, and reliability issues. It evaluated options including Microsoft Teams and selected 8x8 Work and 8x8 Voice for Microsoft Teams.

8x8 implemented a cloud-based, fit-for-purpose communications platform with Microsoft Teams integration and phased the rollout to minimize disruption. The solution standardized telephony across sites, improved flexibility for staff, and supported school bell and PA system needs through tools like BellCommander and approved ATA devices. The diocese expects about $100,000 in annual savings once migration is complete, while also gaining better reliability, simpler operations, and more time and funds to redirect toward schools and community services.

Catholic Diocese of Maitland-Newcastle

Fiona Hanson

Portfolio Manager