Case Study: Aon Hewitt achieves rapid deployment of 100+ virtual contact centers and improved call reporting and recording with 8x8 Virtual Contact Center

8x8 Virtual Contact Center Expands Capabilities of Global HR Outsourcing Firm

Aon Hewitt, a leading HR consulting and outsourcing firm that manages employee benefits and pension administration for hundreds of SMB clients, struggled with a proprietary phone system that was slow and inflexible. New contact centers took months to set up, agents were on individual lines, and the system lacked call recording and reporting—creating service, billing and legal risks.

By deploying 8x8 Virtual Contact Center (363 seats), Aon Hewitt gained toll-free, queue-driven virtual centers with call recording, detailed reporting, custom greetings and CRM features. The company launched 100+ centers quickly and grew to ~300 total, cut new center setup from months to days, improved live-answer rates and billing accuracy, reduced legal exposure with recordings, and handled a rapid 1,000-applicant screening project successfully.

AON Hewitt

Abdul Qadir

Systems Manager, Aon Hewitt