Case Study: Flanagan Bilton achieves seamless Microsoft Teams integration and zero downtime with 8x8 Voice for Microsoft Teams

Flanagan Bilton boosts agility and efficiency with 8x8 Voice for MS Teams

Flanagan Bilton LLC, the nation’s largest property tax law firm with more than 50 years’ experience and operations across the U.S., Puerto Rico, and Canada, needed to replace a finicky Avaya on‑premises phone system. The IT team sought a cloud solution that was reliable, easy to administer, supported a hybrid workforce, and integrated tightly with Microsoft Teams; after evaluating Avaya Cloud, Dialpad, and 8x8, they chose 8x8 for its simplicity and best‑in‑class Teams integration.

Deployment of 8x8 Voice for Microsoft Teams was seamless—number porting and migration completed with zero downtime and minimal user training. The firm gained secure, geographically redundant infrastructure, responsive support, simpler remote administration (notably drag‑and‑drop ring groups), and consolidated conferencing tools, resulting in reliable call quality, fewer subscriptions to manage, and clear time and resource savings.

Flanagan Bilton

John Cielo

Systems Administrator