Case Study: Regus achieves global unified cloud communications and contact center expansion with 8x8

Regus and 8x8 A Partnership in Global Business Growth

Regus, part of the IWG network and the world’s largest provider of flexible workspaces with nearly 3,000 centers in about 900 cities across 120 countries, needed a modern, global communications platform to offer customers business-grade phone, mobility, multi‑channel and presence-enabled services. Their existing on‑premises systems could not provide the mobility, collaboration or contact center capabilities required for a distributed, international customer base and remote workers.

Regus selected 8x8 (a Gartner Magic Quadrant leader) for cloud-based unified communications and contact center services, beginning deployments in late 2015. By May 2017 roughly 20,000 UC seats were live across the US, UK, Ireland and Germany, with Virtual Contact Center services supporting agents in about 100 countries and an expanded contract covering 17 countries. The solution delivered mobile apps, messaging, web/video conferencing and seamless multi-network roaming, giving Regus customers reliable, flexible, productivity‑boosting communications worldwide.

Regus

Andre Sharpe

Chief Information Officer and Head of Global Business Development