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271 Case Studies
Case Study: Keenan Solicitors achieves seamless remote working and improved customer service with 8x8 Solutions
A 8x8 Case Study
Delivering a unified communications solution to Keenan Solicitors
Keenan Solicitors, a Belfast-based claims specialist founded in 1997, was hampered by an aging PBX, separate desk and mobile numbers, missed calls and poor connectivity for staff working remotely—resulting in inconsistent customer service, limited real-time collaboration and unreliable call transfers.
Outsource Solutions recommended and deployed 8x8’s cloud Unified Communications (Virtual Office) in six weeks with minimal disruption. The firm gained HD voice, real-time messaging, call forwarding and optional Web Dialler/Click-to-Call, delivering reliable, flexible and cost-effective communications—improving call handling, enabling seamless remote working, boosting client satisfaction and avoiding a large upfront investment.
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Keenan Solicitors
Cormac Keenan
Founder