Case Study: George Best Belfast City Airport achieves resilient, scalable cloud communications and 30% telephony cost savings with 8x8

Belfast City Airport soars with 8x8’s reliability, resiliency, and scalability

George Best Belfast City Airport, a busy regional hub serving around 2.5 million passengers a year, faced limitations from an aging on-premises PBX across 250 extensions in a 100,000 sq ft facility. The legacy system was costly to manage, couldn’t scale for seasonal demand or partners, offered limited disaster recovery and no digitized call reporting or analytics to monitor customer service.

The airport moved to 8x8 Work with Voice for Microsoft Teams, deploying a cloud unified-communications platform that kept statutory landlines while making administration easy and fast (new extensions live in about 20 minutes). The solution delivered resiliency and business continuity during the pandemic, Teams and mobile app integration, real-time reporting and analytics, and roughly 30% telephony cost savings—preparing the airport to scale for future growth and surges in traveler demand.

George Best Belfast City Airport

Brian Roche

Director of Information Technology