Case Study: Shutterstock achieves global business continuity and a scalable cloud contact center with 8x8's integrated phone and contact center solution

Shutterstock Succeeds with 8x8’s Integrated Phone and Contact Center Solution

Shutterstock, a global digital imagery and music marketplace serving customers in 150 countries, faced a major continuity challenge after Hurricane Sandy left its New York headquarters inaccessible for three months. Management adopted a “no hardware on premises” policy and sought a single, fully cloud‑based vendor to replace on‑premises PBX and unify phone and contact center operations to support rapid international growth.

Shutterstock selected 8x8’s Virtual Office and Virtual Contact Center, deploying roughly 393 extensions, 93 contact‑center seats and 461 virtual numbers. Integration with Salesforce provides screen‑pops and real‑time analytics, onboarding is plug‑and‑play, and agents can work anywhere with minimal downtime. The move improved disaster recovery, cut vendor and maintenance costs, and delivered scalable global reach with single sign‑on for agents.

Shutterstock

David Cohen

Director of Information