Case Study: Forum Events achieves reliable, high-quality employee communications with 8x8 Virtual Office

Forum Events and 8x8 build on existing partnership to improve employee communications

Forum Events is a leading UK B2B events company with more than 60 staff that organises targeted industry gatherings. Its 40-person sales team often runs 30+ concurrent calls and staff are frequently offsite at events, so the company needed a scalable, reliable way to stay reachable and to monitor and improve sales performance.

Forum Events adopted 8x8’s Virtual Office cloud platform (60 lines) to deliver high call quality, 99.9% uptime, real-time analytics and future call recording for coaching. The upgrade—rolled out by Forum’s IT consultants—improved contactability, gave managers actionable performance insights, and added features at no extra cost, earning praise from the Office Manager and prompting full replacement of the prior system.

Forum Events

Giulia Wick

Office Manager