Case Study: McDonald’s achieves 35% lower phone bills and improved uptime with 8x8

McDonald’s Franchisee Lowers Phone Bill 35% and Achieves Highest Regional Uptime with 8x8 Hosted VoIP

A McDonald’s franchisee in the Nashville area needed a more reliable, predictable phone system—their local ISP-hosted VoIP service was costly, frequently down, and the contract was ending for a group of about 20 restaurants (now 24 locations). IT consultant Jay Daniel was asked to find a hosted solution that would lower total cost of ownership and improve uptime while handling a complex environment of more than 80 phone numbers across a dozen providers.

They implemented 8x8 Virtual Office, which provided fixed monthly fees, web-based administration, robust ATA support for cordless phones, and managed the porting of all numbers in about 12 weeks. The switch cut phone costs by 35%, dramatically reduced downtime (now among the highest uptimes in the region), and sped up new-location rollouts to just a few days.

McDonald’s

Phil Gray

Owner and Operator