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Case Study: Asia Assistance improves customer feedback management with 8x8 SMS Engage
A 8x8 Case Study
8x8 SMS Engage improved customer feedback management at Asia Assistance
Asia Assistance, a Third Party Administrator of global medical and security services, needed a cost-effective way to manage customer feedback across multiple business lines with different language, survey, and integration requirements. To meet these complex needs, it turned to 8x8 SMS Engage and related 8x8 CPaaS and SMS API capabilities.
8x8 implemented a customized, automated survey solution that let teams set up and manage feedback campaigns through either a campaign manager or API, with support throughout deployment. The result was a unified platform for surveys and communications, seamless integration without switching systems, and stronger compliance for regulated industries, helping Asia Assistance capture the voice of the customer more effectively and improve customer experience.
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Asia Assistance
Angeline Lee
Regional Lead for CX