Case Study: PhoenixNAP achieves lower costs and greater resilience with 8x8

phoenixNAP eliminates risks and costs by trusting 8x8

PhoenixNAP, a global IT services provider, inherited a complex and undocumented on-premises phone system that presented significant risk and high maintenance costs. Their challenge was to eliminate this legacy system and avoid replicating its expensive infrastructure for a new contact center. The vendor, 8x8, provided its cloud-based 8x8 X Series solution to unify communications and contact center operations.

By implementing 8x8, PhoenixNAP achieved immediate resilience and uninterrupted productivity, which proved critical during the shift to remote work. The solution delivered a substantial return on investment, saving $85,000 in the first year and nearly $89,000 in the second. Contact center performance also improved dramatically, with the team achieving a 92% success rate on wait times and a 94% success rate on call handle times, ensuring high customer satisfaction.

PhoenixNAP

Danny Fuentes

Vice President of Information Systems