Case Study: Bank of Cardiff achieves outstanding ROI and unified, crystal‑clear VoIP with 8x8

8x8 Delivers Outstanding Return on Investment for Commercial Lender

Bank of Cardiff is a commercial finance and leasing lender with offices in California, Ohio and Mexico that needed a reliable, cost-effective phone system after poor voice quality and high costs from previous setups — including a VoIP call center with static and latency and disparate landlines across locations. Management wanted unified communications with crystal‑clear voice, modern phone features and straightforward pricing without the large capital outlay required by traditional systems.

The bank implemented 8x8 Virtual Office in a phased rollout, gaining one license that covers desk phones, softphones and mobile devices, a popular mobile app that preserves employee privacy, and easy DIY administration for campaign‑specific numbers and ring groups. The move unified extensions across locations, improved call quality, simplified system management and saved the bank hundreds of thousands of dollars, while enabling faster, more effective direct mail campaigns and higher employee satisfaction.

Bank of Cardiff

William Stern

Managing Director