Case Study: My Learning Plan achieves scalable, low‑overhead work‑at‑home operations with 8x8

Hosted PBX Service Helps Increase Profitability for Online Learning Provider

My Learning Plan, a provider of online professional learning and growth solutions for educators, operates a distributed, work‑at‑home staff to keep overhead low while serving school districts with tight budgets. Maintaining on‑premises PBX systems proved time‑consuming and costly for their small IT team, and the company needed a reliable, nationwide hosted VoIP solution to support remote employees and scale service without adding office infrastructure.

They deployed 8x8 Virtual Office in about a week and adopted features like auto attendant, ring groups, conference bridges, mobile app and voicemail‑to‑email to simplify call handling and remote work. The web management console and responsive support cut admin time and sped onboarding from hours to minutes, enabling My Learning Plan to support 1.4 million users with fewer than 30 employees and improve efficiency and profitability.

My Learning Plan

Tom Murphy

Chief Executive Officer