Case Study: nVent achieves seamless global collaboration by consolidating 60 phone systems with 8x8

nVent boosts global collaboration by integrating 8x8 with Microsoft Teams

nVent, a global electrical and electronics manufacturer with more than 10,000 employees across 130 sites, faced fragmented communications after years of legacy mergers—running over 60 different phone systems worldwide. This disjointed environment made administration costly and complex and hindered collaboration among administrative staff, factory workers, and contact center agents, prompting nVent to look for a single, globally flexible solution with Microsoft Teams integration.

nVent chose 8x8 (Work with Voice for Microsoft Teams, Frontdesk, and Contact Center), piloting in 2020 and then rolling out company-wide. The Teams integration provided a familiar interface for users while 8x8’s unified UCaaS/CCaaS platform simplified deployment and administration. The result: consolidation from 60 systems to one global platform, significant infrastructure and staffing cost savings, faster deployments, improved productivity and collaboration, and better support for hybrid work.

nVent

Chris Geryol

Senior Manager of IT and Operations