Case Study: Peacey Systems Inc. achieves flawless Zendesk integration and a reliable cloud contact center with 8x8

8x8 and Zendesk Help CEO Sleep Better at Night

Peacey Systems is a Fort Lauderdale–based IT software developer and Tier 1 support provider that handles nearly 1 million customer interactions a year with a highly distributed, 24-hour workforce. As the company grew and launched its Peacey Pay billing engine, it needed a cloud-based contact center–CRM solution that could aggregate call and ticket data for customized billing and reporting; its existing virtual PBX couldn’t support the required cloud CRM integrations.

Working with Zendesk’s recommendation, Peacey engaged 8x8 to build a custom integration using the 8x8 API, delivered in four weeks. The integration prepopulates Zendesk tickets, removes manual documentation errors, feeds call data into Peacey Pay for real-time billing and service activation, simplifies onboarding for remote agents, and provides reliable, scalable uptime—outcomes that improved efficiency, enabled new revenue capabilities, and gave the CEO greater peace of mind.

Peacey Systems Inc.

Richard Peacey

Chief Executive Officer