Case Study: Forum Events achieves significant cost savings and improved call handling with 8x8 hosted VoIP

Forum Events Ltd see great benefits in a hosted solution

Forum Events Ltd is a UK business-to-business event organiser with over 10 years’ experience and a 40-strong telesales team. With telephone service critical to matching buyers and suppliers—and typically 30+ concurrent calls—the company needed a new phone solution on moving offices that could reliably support current demand and scale dramatically as they grow.

After evaluating options, Forum Events chose a hosted VoIP solution from 8x8. An internal audit showed 76% of calls were to UK landlines, enabling substantial cost savings by moving those calls off the balance sheet; new features like Hunt Groups, Pick-up groups and Follow Me improved call handling, while soft-phone remote working created virtual front desks at events, transforming communications and customer service.

Forum Events

Ciaran Pugh