Case Study: Trendzer achieves scalable, cost-effective telephony and higher agent productivity with 8x8 ContactNow

8x8 ContactNow Gives Trendzer Room to Grow

Trendzer, an Edinburgh-based web design, SEO and cloud-solutions company serving 10,000 SMB customers, was expanding into new locations and needed a cost-effective, easy-to-use telephony system. Their legacy dialing setup required extensive custom coding and couldn’t reliably support multi-location sales agents, making a scalable, low-friction replacement essential.

Trendzer switched to 8x8 ContactNow — a cloud-based, pay-as-you-go outbound dialing solution — and migrated in under a day. With progressive and predictive dialing, call recording, and analytics, they reduced idle time, sped up agent training, improved inbound routing and customer experience, saved on server costs, and gained measurable KPIs, transforming their telephony operations while keeping billing flexible.

Trendzer

Mike Batchelor

SEO and Content Service Manager