Case Study: The Foodware Group gains valuable call data insights and improved mobility with 8x8

The Foodware Group savors success with 8x8 XCaaS

The Foodware Group, a leading food service supplies provider, was struggling with an outdated, unsupported on-premises Cisco phone system that lacked call queues, management tools, analytics, and the mobility its customer service team needed. The company turned to 8x8, using 8x8 Work and 8x8 Contact Center to modernize communications and improve support for employees and customers.

With 8x8, The Foodware Group gained valuable call data insights into volumes, durations, and other key metrics, helping improve decision-making and customer service. 8x8’s mobile app also improved connectivity for staff on the move, and the company plans future integrations to streamline operations further.

The Foodware Group

Guangwen He

Senior IT Director