Case Study: Cayuga Mutual Insurance achieves seamless, flexible communications with 8x8

Cayuga Mutual Insurance personalizes the call experience with 8x8 + MS Teams

Cayuga Mutual Insurance, based in Cayuga, Ontario, needed a more flexible cloud communications solution to support its hybrid workforce and improve the user experience beyond its on-premises PBX. The insurer also wanted to keep communications tightly integrated with Microsoft Teams while maintaining its personalized customer service model.

With 8x8 and 8x8 Voice for Microsoft Teams, Cayuga Mutual Insurance rolled out cloud calling across teams and enabled seamless PSTN calling directly in Teams. The result was easier-to-use communications, greater flexibility, and useful features like call masking and call forwarding, helping employees work more securely and efficiently from anywhere.

Cayuga Mutual Insurance

Myles Tonnies

Chief Information Officer