Case Study: Appian achieves reliable, scalable business communications with 8x8 Virtual Office

Appian - Customer Case Study

Appian, a market-leading cloud and business process management (BPM) software company, was experiencing rapid growth and found its premises-based telco phone system lacked the reliability, flexibility and cost-effectiveness needed to scale. With employees working from the corporate headquarters and remote locations—or traveling for weeks at a time—Appian needed a more resilient, scalable communications platform that could support mobility and easy administration.

Appian deployed 8x8’s Virtual Office hosted PBX VoIP across headquarters and remote/home offices, gaining unified voice, call queuing, voicemail, softphones and mobile apps without extra per-seat fees. The cloud solution delivered the reliability, scalability and browser-based administration Appian required—enabling quick employee provisioning, consistent four-digit dialing for dispersed staff, lower costs and the resiliency to support future growth while keeping customers and teams connected.

Appian

Myles Weber

Vice President, Cloud and Community Services