Case Study: City of Campbell achieves cost savings and enhanced community engagement with 8x8 Work

Cultivating lasting community relationships with 8x8

The City of Campbell, a close-knit Silicon Valley community of about 40,000 residents, needed a more accessible, responsive communications platform to support diverse city departments. Its twenty-year-old legacy phone system had become expensive to maintain, prone to outages, hard to configure, and dependent on outside vendors, prompting a search for a cost‑effective, future‑proof replacement.

Campbell chose 8x8 Work, a cloud-native, flexible solution that could be tailored to different departmental needs and supported by local champions to ease adoption. The unified platform improved mobility and collaboration (even enabling real‑time drone footage to police), cut user setup from one hour to five minutes, eliminated major hardware and maintenance costs, increased responsiveness during COVID-19, and freed up funds for other city programs.

City of Campbell

Cecil Lawson

IT Manager