8x8
282 Case Studies
Case Study: Eloquent Technologies Group achieves service excellence and eliminates dropped calls with 8x8
A 8x8 Case Study
8x8’s reliability and usability help Eloquent drive service excellence
Eloquent Technologies Group is a UK-based managed IT service provider that runs its own infrastructure and data centers to deliver secure, scalable hosting, networks, software development and professional services to clients in legal, insurance and automotive sectors. The company was hampered by an aging SIP telephony system that was visually clunky, unreliable (frequent dropped or missed calls), offered no routing, reporting or call recording, and frustrated staff and customers—so Eloquent engaged partner Blackstar to find a modern communications solution.
Blackstar recommended and implemented 8x8 Work, an all-in-one cloud communications platform with a modern interface, reliable mobile/laptop performance, click-to-dial, device transfer, voicemail alerts and native CRM integration. The switch eliminated dropped calls, improved visibility and productivity, raised CSAT scores, and made it easier for staff to deliver consistent, responsive service—positioning Eloquent for better efficiency and growth.
Open case study document...
Eloquent Technologies Group
Scott Marshall
Operations Director