Case Study: Barge, Waggoner, Sumner, and Cannon, Inc. achieves unified, scalable communications and streamlined collaboration with 8x8

Engineering and Architecture Firm Transforms Internal and External Communications with 8x8

Barge, Waggoner, Sumner, and Cannon, Inc., an employee-owned engineering and architecture firm with 12 offices across four states, needed to unify communications to support vertical-market collaboration and to scale up or down with business cycles. The firm was operating a “hodgepodge” of disparate PBXs (NEC, ShoreTel, AT&T) that lacked modern features like voicemail‑to‑email, mobile call forwarding, and easy scalability, driving up hardware costs and hampering cross-office collaboration.

After piloting 8x8’s Virtual Office, Barge Waggoner standardized on the hosted virtual PBX and rolled it out to all offices within a year, replacing legacy systems and shifting CAPEX to a predictable monthly expense. The solution delivered four‑digit dialing, a companywide directory, mobile apps, voicemail notifications and built‑in conferencing—improving internal collaboration, client responsiveness, and the ability to quickly add or remove users while eliminating extra conferencing fees and excess hardware investment.

Barge, Waggoner, Sumner, and Cannon, Inc.

Paul Dougherty

Chief Technology Officer