Case Study: DDC OS UK achieves superior customer experience and business agility with 8x8

Driving Exemplary Customer Experience and Business Agility with 8x8 Solutions

DDC OS UK is a business process outsourcing specialist founded in 1987 that serves clients across utilities, finance, legal, charities and the public sector with a multilingual workforce spread over 12 locations. Facing fierce competition, the company needed a way to deliver a consistently high, multichannel customer experience—web, email, social and voice—while gaining centralized telephony, faster response times, and seamless integration with diverse client systems.

DDC OS implemented 8x8 Virtual Office and 8x8 Virtual Contact Center, a cloud-based, subscription solution that provides a single dashboard, 360-degree visibility across channels, analytics, call recording and certified CRM integrations. The rollout was simple and low‑cost, enabling rapid agent onboarding (ramping teams to full productivity in as little as two weeks), better call routing across geographies and time zones, and measurable improvements in customer experience and workforce efficiency—helping DDC OS and its clients stand out in their sectors.

DDC OS

John Callachan

CEO