Case Study: Case Paper saves $200K and modernizes communications with 8x8 Voice for Microsoft Teams

Case Paper rolls out 8x8 Voice for Microsoft Teams

Case Paper, a 78-year-old converter of printing and specialty packaging paper with six U.S. locations and about 150 employees, needed to modernize communications after growth strained its close-knit culture. Although Microsoft Teams was in use, it wasn’t integrated with the legacy Avaya phone system, causing remote employees to miss calls and placing heavy administrative and on‑premises infrastructure burdens on IT.

Case Paper deployed 8x8 Voice for Microsoft Teams across all locations, moving to a 100% cloud phone system that unifies voice and video, simplifies administration, and supports desk phones, ring groups and contact‑center reporting. The rollout delivered $200,000 in annual savings, improved employee and customer connectivity, clearer business continuity, and easier IT management.

Case Paper

Krista McCue

IT Help Desk Support