Case Study: ABC Home & Commercial Services achieves seamless hybrid work and reduced employee stress with 8x8

ABC Home & Commercial Services reduces employee stress with 8x8

ABC Home & Commercial Services, a family‑owned provider of pest control, landscaping, pool maintenance and remodeling across Texas, Oklahoma and Florida, faced rising costs and limited capacity when its on‑premises communications servers ran out of storage. After evaluating cloud contact‑center vendors, the company chose 8x8 for its value, scalability and feature set (including speech analytics) to avoid expensive hardware upgrades and support future growth.

ABC implemented 8x8 Work and Contact Center across multiple locations, quickly onboarding staff and even joining the Agent Workspace beta to help shape the interface. The cloud platform enabled a smooth shift to hybrid work during the pandemic, reduced agent stress with a more intuitive console, improved service quality through reporting and interaction analytics, and delivered easier scalability and lower ongoing costs.

ABC Home & Commercial Services

Erin Warren

Customer Service Manager