Case Study: Affiliated Physicians achieves agile, responsive communications with 8x8

Affiliated Physicians stays agile and responsive during uncertain times

Affiliated Physicians, a healthcare provider of corporate wellness, health screenings, and related services, was struggling with an outdated on-premises phone system that lacked reliability, modern features, and performance analytics. Frequent downtime and poor call handling made it harder to serve patients and clients efficiently. The company chose 8x8’s eXperience Communications Platform, including 8x8 Work and 8x8 Contact Center, to modernize communications and support a more flexible operation.

8x8 implemented a cloud-based platform that gave Affiliated Physicians reliable telephony, contact center tools, mobile support, and real-time analytics. The solution enabled remote work, improved call routing with an auto attendant, and helped the company quickly adapt during the pandemic by scaling staff and shifting services to COVID-19 testing and vaccinations. Results included a 30-second average speed of answer, expansion from one team of 15 agents to several teams totaling up to 100 agents, and stronger customer service and business continuity.

Affiliated Physicians

Mark Weingarten

Vice President of Patient Services