Case Study: RE/MAX Tri County achieves seamless, mobile-ready agent connectivity with 8x8 Virtual Office

8×8 Hosted VoIP Seamlessly Connects Real Estate Agents Wherever They Work

RE/MAX Tri County, a Hamilton, New Jersey real estate brokerage with 57 agents (about 40% working from home), faced a failing 14‑year‑old NEC PBX after Hurricane Sandy that left voicemail, faxing and call handling unreliable. The company wanted an off‑site, hosted VoIP solution to avoid another on‑site system and maintain seamless service for mobile and remote agents.

They implemented 8x8 Virtual Office—63 lines deployed in three days—using Follow‑Me call routing, the 8x8 mobile app, internet fax and softphone features. The result: agents now have direct, routable lines anywhere, secure electronic faxes, unified access to voicemail/email/fax on any device, faster onboarding (new agents set up in minutes) and stronger business continuity, with about 80% of agents using the mobile app.

RE/MAX Tri County

Rosalie Daniels

Founder