Case Study: Farmers Insurance achieves seamless, portable multi-office communications with 8x8 business VoIP

8x8 Business VoIP Enables Independent Insurance Agent to Work Anywhere

John Clark, an independent Farmers Insurance agent who moved his business from Orange County to Austin (now Georgetown), needed to maintain a professional presence in two states while his family stayed in California. He faced the challenge of taking calls and managing staff across multiple locations without missing business during frequent commutes and an eventual office move.

Clark implemented 8x8 Virtual Office VoIP—two portable phones delivered in five days, plus softphone access—so he could plug in anywhere with Internet, use extension dialing, Internet fax and voicemail-to-email, and rely on responsive support. The solution let him work seamlessly from home, office or on the road, relocate without downtime, add staff and a third phone, reduce caller wait times, and stay highly responsive to clients while keeping costs low.

Farmers Insurance

John Clark

Agent